custom solutions
for the extra mile.
white-glove deliveries:
the final piece of the puzzle.
Fundamentally, our expertise lies in white-glove deliveries.
This, however, extends far beyond donning a pair of gloves for appearances.
‘White-glove’ is a concept - synonymous with prestige, sophistication, exclusivity, and unmatched care. One of our biggest assets is our interpersonal skills and ability to relate to clients on a professional, yet human level.
From our initial contact with a client, to the bookings process, the appointment of a dedicated project coordinator, and finally the skilled team of professionals seeing the job through - we are determined to deliver excellence at every single point of service.
We want to continue the showroom experience for your clients. Our fully adaptable service includes (as standard): uplift, storage, white-glove delivery, placement/installation, and rubbish removal from site.
We also offer a unique-to-the-industry 1-hour delivery window for contracted clients, plus a tiered delivery system, consisting of: Standard, Premium, and Deluxe options - depending on your needs and project budget.
Outside Box is currently operating throughout Melbourne Metro and Greater Victoria. We also have trusted premium linehaul partners completing weekly interstate runs to all states & territories, and a like-minded network of last-mile delivery providers Australia-wide - leading to a greater potential outreach for your brand and client base.
Outside Box is quickly becoming the trusted name in the industry for specialised white-glove delivery services that align with bespoke furniture stores and world-class interior designers who share our passion.
We are extremely proud of the part we play in assisting our partners to scale and prosper in this market. Please contact our office to discuss rates and showcase how we can build a lucrative partnership, together.
third party logistics (3pl):
inbound & outbound warehousing, storage, + everything in between.
Why outsource your logistics?
In short, we are all time poor (especially business owners). Our team can unburden your day-to-day, leaving you to focus on what you do best. We see first-hand through every client we partner with, just how much our services allow them to realign their attention on the brand, rather than being caught up in mundane behind the scenes operations.
This is where we come in. Our comprehensive 3pl package is designed around understanding how your business operates, to provide a tailored solution for success.
One of the biggest drawbacks of traditional 3pl services however, was a lack of transparency and visibility, often leading to businesses feeling ‘out of the loop’.
Introducing the Outside Box Client Portal - AKA: your sales and logistics best friend.
As a 3pl partner, Our portal is your gateway to complete visibility and control over your inventory, from initial order to white-glove delivery, and everything in between.
Services you will have access to:
Warehousing and Distribution: Organised and secure warehousing. Our streamlined order fulfilment processes, combined with industry-leading technology, will ensure accurate inbound and outbound processing. Our new, purpose-built warehouse is fully gated and fitted with 24/7 monitored security systems. Located in the heart of Melbourne’s Southeast commercial district, we are central to all high-volume suburbs – meaning greater economic and logistic efficiency for you, and your clients. We offer long and short-term storage solutions. Often, orders arrive, and a client is not yet ready to receive their goods (building delays… need we say more?). We will store orders for as long as needed and work with you to keep these unforeseen expenses down. Our Network: Offering various transportation options (road, rail, air, sea) for shipping goods is essential. We have the connections to get your high-end goods where they need to go, using only the best, most reputable nationwide carriers. Scalability: No business too big or small. We have the ability to scale operations up or down to accommodate seasonal fluctuations or your changing business needs. Sustainability Initiatives: We have a number of eco-friendly practices in place, including carbon offsets for our vehicles and recycling of up to 90% of all packaging materials - reducing our footprint together. Cost Transparency: Providing clear and transparent pricing structures and rate cards, with no hidden fees or surprises. Customization: Effective and efficient logistics, demands a customised approach. With a proven track record in delivering tailored logistics solutions, and a deep understanding of the luxury furniture industry, we are well-equipped to streamline your supply chain efficiency, for a second-to-none customer for even the most discerning of clientele. Outside Box’s seasoned team of logistics experts will collaborate closely with you to find a solution that seamlessly integrates with your existing operations. Reverse Logistics: Less common in our industry, but just as vital. Managing returns and the reverse flow of goods, including reporting issues, potential local refurbishing, recycling, or disposal of products. Outside box relays any product issues in real time, so you can make any appropriate claims. Technology and Integration: Leveraging state-of-the-art supply chain technology and providing seamless integration with your existing systems (i.e. ERP and WMS) for real-time tracking of shipments/stock levels, reporting, and access to unique performance metrics for complete B2B & B2C fulfilment. Live tracking of orders and signed POD (proof of delivery) dockets, with photos of items in good condition with geolocation: all deliveries are time stamped and marked with the precise final delivery location. Dedicated Support & Point of Contact: Our personalised client management team will be on hand to provide proactive support, address concerns in real-time, and continually optimize logistics processes for a strong and lasting partnership. Communication is key.
container services:
20' | 40' | 40'HC.
Our team has a comprehensive system in place to receive, store, load, and unload 20', 40', and 40'HC containers - either directly from port, at our facility, or 'live-unload' services.
Navigating customs, tariffs, and trade compliance is no easy task - let us traverse the tedious bureaucracy.
Our relationships with established carriers and the top freight forwarders in Australia and abroad means quicker turnarounds for you, and your clients.
Importing high-end furniture is unique by nature and design. Often smaller orders are grouped together for shipping and a trusted process is needed to sort these individual orders with meticulous care and attention to detail.
Labelling/cross-checks with packing lists & manifests, stocktake, stringent QC, itemisation/consolidation of orders, and real-time updates with any product issues are all standard practice.
Secure, safe, weatherproof, gated, and insured.
the showroom:
your space, your brand.
Showrooms are ever-changing - with new stock comes the need for re-organisation, turnover and shuffling of existing furniture.
We will follow directions so that your vision comes to life.
Breathe easy knowing you have fully insured professionals in store, caring for you, and the foundation of your business.
after hours services:
we’re up for it.
Don’t want logistics to interfere with your day-to-day? We will work around you.
Understandably, some bespoke stores and boutiques do not want stock delivered or the floor rearranged during business hours.
Our team can arrive once the doors are closed and your sales are secured - avoiding any disruption for you to reopen as normal the next business day.
site access checks:
here to help.
Prevention is better than a cure.
A customer falling in love with a piece, waiting 20+ weeks for shipping, only to find their purchase will not fit in the lift, stairwell or (believe it or not) doorway, is unfortunately something we see every other day.
Save on costs, avoid logistical drama and most importantly, your client's heartache, and get the peace of mind of an Outside Box pre-sale access check.
We will guarantee one way or another, whether you can proceed with the sale and your client's investment will reach its destination safely, or seek alternatives.
Our experts will assess lift access, internal and external stairs, height and any other potential access restrictions.
Alternatively, if a customer is set on a certain item, Outside Box can organise and project manage alternatives such as a balcony lift, crane, or scissor lift.
bump-in consolidation:
designed for the interior designer.
Interior design is your strength. Logistics is ours.
Don't let unreliable/sporadic deliveries and supply chain issues diminish the client experience.
Outside Box offers a unique full-service package we created specifically for Interior Designers working on large-scale projects with many moving parts.
How it works:
You send us the project manifest and redirect all incoming shipments to us. We receive, QC, label, consolidate and report back as items land.
With indefinite storage available, we can hold items until a bump-in date is set. Deliver the white-glove experience for your client in one, organised and professional installation.
confidentiality:
just between us.
Outside Box is dedicated to your privacy and confidentiality.
No pricing, internal workings of businesses or privileged information will be shared with any third party, at any time.
project management:
commercial fitouts, loan consignments, & photoshoots.
Lending furniture on consignment for the purpose of staging a property, styling, photoshoots, or media events is commonplace.
We will guarantee not only the safe transport of furniture to and from location, but the punctuality you rely on when managing a project.
Let us handle the logistics, so you are free to focus on the event itself. We will ensure your items arrive (and return) on time and in perfect condition.
Our team is highly experienced in autonomously working off existing floor plans.
Project management is one of our greatest strengths, all details and directions will be followed to make sure the correct item is in the appropriate location, and your project runs as smoothly as possible.
joinery installations:
connecting the pieces.
Outside Box has a dedicated specialist team fully equipped to install locally made and imported high-end wardrobes, storage systems, kitchens, and entertainment units.
With extensive carpentry and cabinetry trade experience, our team can examine existing plans and work orders to determine the specifications needed for a project.
We also offer pre-sale site visits to measure up and assist your sales team where necessary.
Our meticulous attention to detail will ensure your installation goes smoothly from the initial order placement, to receipt and warehousing, delivery, installation and handover.
*Outside Box is aware of, and compliant with, Australian WHS procedures.
fine art:
creative solutions for creatives.
Sculptures and artwork are not something you take chances with.
Through our experience, skills, and knowledge in handling these delicate pieces, we have earned the trust of prominent artists, commercial galleries, and private collectors.
With a deep appreciation for the art world, we want to ensure your priceless pieces make it to their destination safely and securely. We more than are happy to source specially-fabricated custom crating and packaging for added peace of mind.
With Outside Box, your treasured, often irreplaceable pieces will be in the safe hands of professionals at the top of their field.
