T&Cs/FAQs
Deliveries & Collections:
- ‘Standard’ & ‘Premium’ rates are based on 1-hour on-site. Extra charges may apply for additional time spent on-site outside of our control (charged at the applicable hourly rate).
*Zone 1 (inner Melbourne): within 10km from CBD
*Zone 2 (middle & outer Melbourne): 10-30km from CBD
*Up to 5 items (per SKU) included for Standard & Premium deliveries. Undisclosed items may incur additional charges.
*Large pieces deemed unsafe for 2-men (by Outside Box) will require a pre-delivery quotation (Deluxe).
*All deliveries will incur a combined 7% levy to cover fuel, tolls & marine transit insurance.
- ‘Deluxe’ quotes are flat rate estimates.
- Quotes & prices are subject to change if key delivery information is not disclosed to us at the time your booking is made.
- Non-standard site/access conditions may incur additional charges.
- Unless specifically listed in your quote, rubbish removal is included at no additional charge on all deliveries.
- Upon receiving a booking, clients will be contacted to discuss a suitable delivery date. A 1-hour delivery window will then be provided the business day prior.
- Typical Melbourne Metro delivery lead time: 1-5 business days.
- Cancellations made 24 hours or less prior to a previously agreed upon delivery window will be charged 30% of the applicable service rate.
Warehousing & Storage:
- Storage is charged per day & invoiced per calendar month.
- Storage only available for contracted clients & suppliers*
- 1x item = 1x SKU.
- Warehouse receiving fees covering handling, QC, picking, packing & loading of goods. *Note: All goods are photographed on arrive at Outside Box. QC will occur only when visible damage to packaging is apparent, or upon request.
- Outside Box warehouse is fully gated with a 24-hour security monitored alarm system. Contents insurance is available to the value of $250,000.00*.
Labour Services:
- Within Melbourne Metro: Rates based on arrival & departure time on-site, + 30 min travel (capped), rounded up to the nearest 15 min interval.
- Outside Melbourne Metro: Rates charged depot to depot*, rounded up to the nearest 15 min interval.
Container Solutions:
- Flat rate fee includes labelling, consolidating for dispatch/storage & cross-referencing packing lists.
- Live unload not available unless prior arrangement. Additional charges apply.
- Container on-site fees:
- 48hrs from unload free of charge.
- Charges applicable per business day thereafter*.
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Legal
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Outside Box Pty Ltd Contract For Transport & Warehousing Services (2024)
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1. Definitions
In these conditions:
1.1 "We" refers to Outside Box Pty Ltd, ABN 84 661 413 743, and "Us" and "Our" have corresponding meanings;
1.2 "You" denotes the party entering into the agreement for Services with Us, encompassing the party to whom Our quotation is addressed and the party by whom the acceptance is signed, and "Your" has a corresponding meaning;
1.3 "Ancillary Services" denotes services ancillary to the Services, excluding transportation by sea, rail, or air, and transportation of vehicles, trailers, caravans, boats, and animals;
1.4 "Goods" encompasses all furniture and other effects to be the subject of the Services;
1.5 "Services" signifies the entirety of the work to be undertaken by Us in connection with the Goods, including removal and (if applicable) storage;
1.6 "Subcontractor" refers to any person, other than one of Our employees, who, under any agreement or arrangement with Us (whether directly or indirectly), performs or agrees to perform the whole or any part of the Services;
1.7 "Third Party Provider" designates any person arranged by Us to carry out Ancillary Services;
1.8 Words in the singular include the plural, and words in one or more genders encompass all genders.
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2. We are not Common Carriers
WE ARE NOT COMMON CARRIERS AND ACCEPT NO LIABILITY AS SUCH. We reserve the right to refuse to quote for the carriage of goods for any particular person and for the carriage of any goods or classes of goods at Our discretion.
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3. Your Obligations and Warranties
3.1 Information supplied by You. You warrant that any information provided to Us, relied upon in assessing any quotation or estimate, is accurate.
3.2 Owner or Authorised Agent. You warrant that, in entering into this agreement, You are either the owner of the Goods or the authorized agent of the owner.
3.3 Presence at Loading/Unloading. You will ensure the presence of a person when Goods are loaded or unloaded, except during loading or unloading into or from storage.
3.4 Dangerous Goods. You warrant that the Goods do not include dangerous items, unless disclosed in writing.
3.5 Fragile Goods and Valuable Items. You will provide written notice of fragile or valuable Goods exceeding $1,000 before removal or storage.
3.6 Goods Left Behind or Moved in Error. You will ensure all Goods are uplifted by Us, and none is taken in error, to the best of Your ability.
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4. Method of Carriage, Subcontractors, and Ancillary Services
4.1 Mode of Carriage. We are entitled to carry Goods by any reasonable route and means, including arranging Third Party Providers for sea, rail, or air carriage.
4.2 Subcontractors. We may use Subcontractors but remain responsible for Service performance.
4.3 Liability of Subcontractors and Employees. Provisions limiting Our liability apply to Subcontractors and employees.
4.4 Ancillary Services. We may arrange Ancillary Services by Third Party Providers at Your request but accept no liability for such services.
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5. Delivery
Goods will be delivered only to You or a person authorized in writing. If delivery is not possible, Goods may be unloaded into a warehouse, with additional charges for storage and redelivery.
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6. Storage Conditions
6.1 Inventory. An inventory will be prepared for Goods in storage. Your signature on the inventory, or absence of objection within 7 days, deems it conclusive evidence of received Goods.
6.2 Contact Address. You agree to provide an address for notices and promptly notify Us of address changes.
6.3 Price Changes. Storage charges for the first 26 weeks are as quoted. After 26 weeks, changes may occur with 28 days' written notice.
6.4 Warehouse Change. We may move Goods between warehouses without cost and will notify You at least 5 days before removal.
6.5 Inspection of Goods in Store. You may inspect stored Goods with reasonable notice, with a possible charge for the service.
6.6 Removal From Storage. You may request removal with 5 working days' notice. Shorter notice incurs a reasonable additional charge.
6.7 Compulsory Removal and Disposal/Sale. You agree to remove Goods within 28 days of a written notice. After 14 days' notice, we may sell Goods to satisfy outstanding amounts.
6.8 Sale of Goods. We are authorized to open boxes for inspection and may sell Goods if necessary, applying net proceeds to outstanding amounts.
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7. Charges and Payments
7.1 Variation of Work Required and Delay. We may charge for variations to the quoted work or delays, including reimbursement for third-party expenses.
7.2 Alteration of Dates. Date alterations or unavailability may incur additional charges for loss or expenses.
7.3 Payment by Third Party. If a third party fails to pay charges within 14 days, You agree to pay the charges.
7.4 Default Charges. Overdue amounts may incur interest as per Commonwealth Bank rates. Contractual liens apply after 26 weeks.
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8. Loss or Damage – Private Removals and Storage
8.1 Australian Consumer Law. If Services are not for business purposes, the agreement is subject to guarantees under the Australian Consumer Law.
8.2 Negligence. Our liability for loss or damage is limited to the proportion caused by Our negligence.
8.3 Exclusions. We are not liable for loss or damage beyond Our control or during Ancillary Services by Third Party Providers.
8.4-8.7 Various limitations on liability for specific circumstances, including packaging, inherent risk, furniture items, and lost, stolen, or misplaced items.
8.8 Notification of Loss or Damage. You must notify Us in writing or by telephone, confirmed in writing, of any loss or damage within a reasonable time.
8.9 Maximum Value of Goods. Your provided estimate of Goods' value serves as prima facie evidence in any claim for loss or damage.
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9. Loss or Damage – Commercial Removals and Storage
9.1-9.4 Conditions specific to commercial removals and storage, including liability limitations and notice requirements.
10. Insurance
10.1 Our Insurance. We offer insurance during transit and storage upon written request.
10.2 Other Insurance. You may arrange insurance with an insurer of Your choice.
11. Variation and Notice
11.1 Variation. These conditions can only be varied with mutual written consent.
11.2 Notice. Notices may be given personally, by post, or by electronic mail to Your last known address.
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12. Applicable Law
12.1 The governing law of this agreement is that applicable in the place where the agreement is made.
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